Distributed Generation complaint registry
ABSOLAR created the “Distributed Generation Complaint Registry” channel to help all companies from the solar photovoltaic sector that face difficulties in the connections of their clients’ systems to the local distribution grid. In some cases, the deadlines and procedures established on the Resolução Normativa nº 482/2012 normative resolution and PRODIST are not being adequately followed by distribution companies, requiring a complaint filed with Aneel.
We hear you
Between January 2019 and January 2020 only, there were 924 complaints received and 751 protocols taken to Aneel. Below are the main reasons for complaints during the period:
How to make your complaint
1º – Contact your utility company and write down the service request
2º – If you do not receive a reply within the stated period or disagree with the response received, contact the utility’s complaint registry
3º – If there is no response from the utility ombudsman, open a service request at Aneel’s complaint registry
4º – Once you have an Aneel service request number, register your case with ABSOLAR’s Distributed Generation complaint registry
5º -Recommend ABSOLAR’s ombudsman to all your partner companies. You don’t need to be an associate member to use it!
For more information, contact us by phone at (+55 11) 3197-4560 or by e-mail at email@example.com. Our opening hours are from Monday to Friday, from 8:30 AM to 6:00 PM.